Monday10:00 AM – 08:00 PM
Tuesday10:00 AM – 08:00 PM
Wednesday10:00 AM – 08:00 PM
Thursday10:00 AM – 08:00 PM
Friday10:00 AM – 08:00 PM
Saturday10:00 AM – 08:00 PM
Opened today: 10:00 AM – 08:00 PM 
Personal Shopping Alsterhaus

Services

to contact our CUSTOMER SERVICEs:

T +49 40 35 90 12 18
E
 service@alsterhaus.de

Our Customer Services offer you the following services:

Alteration shop

You can have garments you have bought from us altered in accordance with your needs and requirements on the Second Floor. Click here for more information about our alteration service.

BEAUTY LOUNGES

In our beauty lounges on the Ground Floor, we spoil you with facials and body treatments. Here, you will find more information as well as options for arranging an appointment: Overview of our beauty lounges.

bureau de change

US dollars, Swiss francs, British pounds
Customer services
Basement

CHAUFFEURED SHUTTLE SERVICE

Our free chauffeured limousine service takes you to a destination of your choice in Hamburg in an Audi Q8. Click here for information about our chauffeured shuttle service.

cloakroom and baggage storage

Free cloakroom and baggage storage at customer services in the Basement.

GIFT hamper SERVICE

Our gift hampers, which are available on the Fourth Floor, are the perfect gift for any occasion. In addition, you can order gift hampers and boxes online.

GIFT Vouchers

At every cash desk on the First, Second and Third Floors and in the Basement.

LOYALTY CARD

Being a store cardholder offers you benefits such as regular invitations to promotions and events and is valid at all three KaDeWe Group stores. For more information about our store card, please visit customer services in the Basement, as well as here: Your Alsterhaus store card.

MADE-TO-MEASURE tailoring SERVICE

Shirts are customised on the First Floor. Choose from more than 450 exclusive cottons and a wide range of collar and cuff designs.

T +49 40 35 90 14 45

Mobile Payment options

In addition to cash, debit and credit card, at Alsterhaus you can make use of the following payment methods:

– Alipay
– Apple Pay
– Google Pay
– WeChat Payment

Click here for an overview of all mobile payment options at Alsterhaus.

PERSONAL SHOPPING SERVICE

Let our staff compile an individual product selection after prior arrangement by phone. At our personal shopping lounges, you can receive a free consultation while you select your favourite items. You can also make use of the service to look for gifts. Click here for further information about the Alsterhaus personal shopping service.

T +49 30 21 21 25 54
personal-shopping@alsterhaus.de
Customer Service, basement

SHIPPING SERVICE

We can deliver your goods for free to addresses in Hamburg for purchases of EUR 150 or more. Delivery via DHL worldwide for a fee. At every cash desk on all floors.

SHOPPING ON DEMAND

Alsterhaus’ instant messaging service fulfils your shopping needs with the on demand service by WhatsApp or email and delivers to your desired address in Germany for a fee.

Tax-free service

Customers who are not resident in the EU and are intending to export goods bought at our store can obtain a VAT refund from Global Blue in the Basement.

T +49 40 35 90 16 25

Wrapping service

Our customer services department in the Basement will be happy to wrap products bought at Alsterhaus free of charge.

floor plan

Alteration service
2nd Floor

Barrier-free toilet
4th floor

Beauty Lounge
basement

Currency exchange
basement

Hair stylist
2nd Floor

Lost property office
basement

Wardrobe service
basement

ATM
4th floor

Gift Cards
basement

Information
ground floor

Loyalty card
basement

Customer Service
basement

Custom tailor
1. floor

Parking
Car park (driveway at the Stadtwassermühle)

Personal Shopping Service
5th floor

Hamper Service
4th floor

Restaurants And Bars
4th floor

General pay office
basement

Box office
basement

TAX FREE SERVICE
basement

ToiletS
4th floor

Watch and jewellery service
ground floor

Packaging service
All cashiers

Shipping service
All cashiers

Changing room
4th floor