to contact our CUSTOMER SERVICEs:
T +49 40 35 90 12 18
Our Customer Services offer you the following services:
You can have garments you have bought from us altered in accordance with your needs and requirements on the Second Floor. Click here for more information about our alteration service.
In our beauty lounges on the Ground Floor, we spoil you with facials and body treatments. Here, you will find more information as well as options for arranging an appointment: Overview of our beauty lounges.
bureau de change
US dollars, Swiss francs, British pounds
CHAUFFEURED SHUTTLE SERVICE
Our free chauffeured limousine service takes you to a destination of your choice in Hamburg in an Audi Q8. Click here for information about our chauffeured shuttle service.
cloakroom and baggage storage
Free cloakroom and baggage storage at customer services in the Basement.
GIFT hamper SERVICE
Our gift hampers, which are available on the Fourth Floor, are the perfect gift for any occasion. In addition, you can order gift hampers and boxes online.
Gift vouchers are available on the groundfloor at the customer service desk.
Being a store cardholder offers you benefits such as regular invitations to promotions and events and is valid at all three KaDeWe Group stores. For more information about our store card, please visit customer services in the Basement, as well as here: Your Alsterhaus store card.
MADE-TO-MEASURE tailoring SERVICE
Shirts are customised on the First Floor. Choose from more than 450 exclusive cottons and a wide range of collar and cuff designs.
T +49 40 35 90 14 45
Mobile Payment options
In addition to cash, debit and credit card, at Alsterhaus you can make use of the following payment methods:
– Apple Pay
– Google Pay
– WeChat Payment
Click here for an overview of all mobile payment options at Alsterhaus.
PERSONAL SHOPPING SERVICE
Let our staff compile an individual product selection after prior arrangement by phone. At our personal shopping lounges, you can receive a free consultation while you select your favourite items. You can also make use of the service to look for gifts. Click here for further information about the Alsterhaus personal shopping service.
T +49 30 21 21 25 54
Customer Service, basement
We can deliver your goods for free to addresses in Hamburg for purchases of EUR 150 or more. Delivery via DHL worldwide for a fee. At every cash desk on all floors.
SHOPPING ON DEMAND
Alsterhaus’ instant messaging service fulfils your shopping needs with the on demand service by WhatsApp or email and delivers to your desired address in Germany for a fee.
Customers who are not resident in the EU and are intending to export goods bought at our store can obtain a VAT refund from Global Blue in the Basement.
T +49 40 35 90 16 25
Customer Wi-Fi is available free of charge in the store.
Our service personnel on every floor will be happy to wrap products bought at Alsterhaus free of charge.
Lost property office
Car park (driveway at the Stadtwassermühle)
Personal Shopping Service
Restaurants And Bars
General pay office
TAX FREE SERVICE
Watch and jewellery service