Monday10:00 AM – 08:00 PM
Tuesday10:00 AM – 08:00 PM
Wednesday10:00 AM – 08:00 PM
Thursday10:00 AM – 08:00 PM
Friday10:00 AM – 08:00 PM
Saturday10:00 AM – 08:00 PM
Opened today: 10:00 AM – 08:00 PM 

Services

CUSTOMER SERVICE

T +49 40 35 90 12 18
E
 service@alsterhaus.de

OUR CUSTOMER SERVICE OFFERS YOU THE FOLLOWING SERVICES:

Alteration shop

In our alteration shop on the 2nd floor, you can have garments individually adjusted.

BEAUTY LOUNGES

In our beauty lounges on the ground floor and in the basement, we pamper you with facials and body treatments. Arrange your personal appointment here.

CHAUFFEUR AND LIMOUSINE SERVICE

Our free limousine service with chauffeur drives you in the Audi Q8 to your desired destination within Hamburg. On request at our customer service in the basement.

DEVISE EXCHANGE

US Dollar, Swiss Franc, British Pound. Customer service, basement.

GIFT BASKET SERVICE

On the 4th floor, we will put together a suitable gift for every occasion as a gift basket according to your individual wishes.

GIFT CARDS

At each cash register on the 1st, 2nd, 3rd floor and in the basement.

LOYALTY CARD

Our loyalty card offers you, the cardholder, advantages such as numerous invitations to promotions and events and is valid for all three KaDeWe Group stores. You will receive further information via our customer service on the 5th floor and here.

MADE-TO-MEASURE SERVICE

On the first floor you can acquire tailor-made shirts. More than 450 exclusive cotton fabrics and a variety of collar and cuff shapes are available.

T +49 40 35 90 14 45

Methods of Mobile Payment

At Alsterhaus you can pay cash, via Girocard and credit card. Furthermore, you have the option to pay via:

– Alipay
– Apple Pay
– Google Pay
– WeChat Payment

The Alsterhaus reserves the right not to offer special methods of payment in individual cases and to refer to other methods of payment.

PERSONAL SHOPPING SERVICE

Let our employees compile an individual product selection for you by telephone agreement. In the Personal Shopping Lounges, you will be advised free of charge over a glass of champagne while you select your favourite items. You can also make use of the service for gifts. We will take care of shipping your purchases for you.

T +49 30 21 21 25 54
personal-shopping@alsterhaus.de
Customer Service, basement

PACKAGING SERVICE

Our customer service in the basement packs your products purchased at Alsterhaus free of charge.

SHIPPING SERVICE

Free shipping of purchases from 150.00 Euro within Hamburg. Chargeable delivery by DHL worldwide. At every cash register on all floors.

Tax free service

Customers who live outside the EU and export goods purchased from us can have the VAT reimbursed on the ground floor.

T +49 40 35 90 16 25

WARDROBE AND LUGGAGE STORAGE

Free wardrobe and luggage storage at customer service in the basement.

floor plan

Alteration service
2nd Floor

Barrier-free toilet
4th floor

Beauty Lounge
basement

Currency exchange
basement

Hair stylist
2nd Floor

Lost property office
basement

Wardrobe service
basement

ATM
4th floor

Gift Cards
basement

Information
ground floor

Loyalty card
basement

Customer Service
basement

Custom tailor
1. floor

Parking
Car park (driveway at the Stadtwassermühle)

Personal Shopping Service
5th floor

Hamper Service
4th floor

Restaurants And Bars
4th floor

General pay office
basement

Box office
basement

TAX FREE SERVICE
basement

ToiletS
4th floor

Watch and jewellery service
ground floor

Packaging service
All cashiers

Shipping service
All cashiers

Changing room
4th floor