Monday10:00 AM – 08:00 PM
Tuesday10:00 AM – 08:00 PM
Wednesday10:00 AM – 08:00 PM
Thursday10:00 AM – 08:00 PM
Friday10:00 AM – 08:00 PM
Saturday10:00 AM – 08:00 PM
Sunday01:00 PM – 06:00 PM
Opened today: 10:00 AM – 08:00 PM 

Services

Services

The following services are offered at our customer service on the ground floor:
Currency exchange
Lost property office
Wardrobe service
Luggage service
Gift Cards
Loyalty card

T +49 40 35 90 12 18
E service@alsterhaus.de

Alteration service

On the second floor, you can have the clothes bought by us adjusted according to your wishes and needs.

tailoring service

On the first floor you can acquire tailor-made shirts. More than 450 exclusive cotton fabrics and a variety of collar and cuff shapes are available.

T +49 40 35 90 14 45

Tax free service

Customers who live outside the EU and export goods purchased from us can have the VAT reimbursed on the ground floor.

T +49 40 35 90 16 25

Personal Shopping Service

Let our employees arrange an individual product selection by telephone. In the personal shopping suites on the 5th floor, you will be given a free glass of champagne while you choose your favorite pieces. You can also use the service for gifts. We will arrange shipment for your purchases.

T +49 40 35 90 16 77
E personal-shopping@alsterhaus.de

Hamper Service

Our gift boxes, available on the 4th floor, are a perfect gift for any occasion.

Limousine Service

Our limousine service with chauffeur will transport you in the Audi SQ7 to your desired destination within Hamburg.

Packaging service

At all checkouts, we will pack your purchases free of charge in gift wrapping.

Shipping service

From a purchase value of 150 Euros we deliver your purchases free of charge to a desired address within Hamburg.

floor plan

Alteration service
2nd Floor

Barrier-free toilet
4th floor

Beauty Lounge
basement

Currency exchange
basement

Hair stylist
2nd Floor

Lost property office
basement

Wardrobe service
basement

ATM
4th floor

Gift Cards
basement

Information
ground floor

Loyalty card
basement

Customer Service
basement

Custom tailor
1. floor

Parking
Car park (driveway at the Stadtwassermühle)

Personal Shopping Service
5th floor

Hamper Service
4th floor

Restaurants And Bars
4th floor

General pay office
basement

Box office
basement

TAX FREE SERVICE
basement

ToiletS
4th floor

Watch and jewellery service
ground floor

Packaging service
All cashiers

Shipping service
All cashiers

Changing room
4th floor