Services

Contact to our costumer Service:

Customer Service

T +49 40 35 90 12 18
E service@alsterhaus.de

Our Customer Services offer you the following services:

Alteration shop

You can have garments you have bought from us altered in accordance with your needs and requirements on the Second Floor. Click here for more information about our alteration service.

BARBERSHOP

Eric: Barbier is our barbershop on the 1st floor, where you will find everything for men, from haircuts to beard correction to pedicure.

BEAUTY LOUNGES

In our beauty lounges on the Ground Floor, we spoil you with facials and body treatments. Here, you will find more information as well as options for arranging an appointment: Overview of our beauty lounges.

CHAUFFEURED SHUTTLE SERVICE

— This service is temporarily unavailable. —
Our free chauffeured limousine service takes you to a destination of your choice in Hamburg in a Porsche Cayenne. Click here for information about our chauffeured shuttle service.

cloakroom and baggage storage

Free cloakroom and baggage storage at customer services in the Basement.

GIFT hamper SERVICE

On our Fourth Floor, we can create a gift to suit any occasion for you in the form of a gift hamper, put together to meet your individual requirements. On request we will ship it to you.

E praesentservice@alsterhaus.de

GIFT Vouchers

Gift vouchers are available in the basement at the customer service desk.

Beisser, Billy the Butcher, Byredo, Café Maxim, Caviar House & Prunier, Claudie Pierlot, Essentiel, Fromage & Bistro, Glambou, Ladurée, Lakrids by Bülow, Galeria Restaurant, Lindner, Maje, Mariage Frères, Oschätzchen, Sandro Women & Men, The Kooples, Yoshi. Stand: 11.01.2025

LOYALTY CARD

Being a store cardholder offers you benefits such as regular invitations to promotions and events and is valid at all three KaDeWe GmbH stores. For more information about our store card, please visit customer services in the Basement, as well as here: Your Alsterhaus store card.

MADE-TO-MEASURE tailoring SERVICE

Shirts are customised on the First Floor. Choose from more than 450 exclusive cottons and a wide range of collar and cuff designs.

T +49 40 35 90 14 45

Mobile Payment options

In addition to cash, debit and credit card, at Alsterhaus you can make use of the following payment methods:

– Alipay
– Apple Pay
– Google Pay

Click here for an overview of all mobile payment options at Alsterhaus.

PERSONAL SHOPPING SERVICE

Let our staff compile an individual product selection after prior arrangement by phone. At our personal shopping lounges, you can receive a free consultation while you select your favourite items.

T +49 40 35 90 16 77
E personal.shopping@alsterhaus.de
Customer Service, basement

SHIPPING SERVICE

We can deliver your goods for free to addresses in Hamburg for purchases of EUR 150 or more. Delivery via DHL worldwide for a fee. At every cash desk on all floors.

Tax-free service

Customers residing outside the EU who export goods purchased from us abroad can have the VAT refunded by Global Blue, the sole service provider for KaDeWe GmbH, in the basement level, after deducting a service fee. To receive a VAT refund at a later stage, after the deduction of a service fee, the customer will receive the “Global Blue Tax Free Form” at the checkout. The detailed conditions for using this service can be inquired about and requested from Global Blue in the basement level.

T +49 40 35 90 16 25

wifi

Customer Wi-Fi is available free of charge in the store.

Wrapping service

Our service personnel on every floor will be happy to wrap products bought at Alsterhaus free of charge.

floor plan

CUSTOMER CARD
Basement

CUSTOMER SERVICE
Basement

LOST PROPERTY OFFICE
basement

WARDROBE SERVICE
basement

GIFT CARDS
basement

TAX FREE SERVICE
basement

BEAUTY LOUNGES
first floor

MADE-TO-MEASURE SERVICE (SHIRTS)
1st floor

ALTERATION SERVICE
2nd floor

GREETING CARDS
3rd floor

TOILETS
4th floor

BARRIER-FREE TOILET
4th floor

CHANGING ROOM
4th floor

PRESENTATION BASKET SERVICE
4th floor

ATM
4th floor

PERSONAL SHOPPING SERVICE
5th floor

RESTAURANTS, CAFÉS AND BARS
First floor – Lakrids
2nd floor – Café Maxim
4th floor – Food Hall

PARKING
Parking garage (entrance at the Stadtwassermühle)

PACKING SERVICE
all cash desks

SHIPPING SERVICE
all cash desks