Monday10 AM – 8 PM
Tuesday10 AM – 8 PM
Wednesday10 AM – 8 PM
Thursday10 AM – 8 PM
Friday10 AM – 8 PM
Saturday10 AM – 8 PM
Opened today: 10 AM – 8 PM


Innovative and luxurious – spanning 24,000 square metres, Hamburg’s Alsterhaus is one of Germany’s premier department stores. The image of Alsterhaus is defined by its exclusive selection of products, its keen and self-assured eye for trends and its ability to showcase them in style. Over six floors, this upmarket department store presents a multitude of shopping highlights – from international luxury brands in the spheres of fashion, accessories and beauty through to living and fine food – and melds tradition and modernity in a pioneering way.


Alsterhaus is located on Jungfernstieg in central Hamburg, just a stone’s throw away from the Inner Alster lake. The quickest way to get here is via the bus/underground/urban rail station ‘Jungfernstieg’. To plan your journey, please visit the site of Hamburg’s public transport provider at

If you are coming by car, the store can be reached via Poststrasse. Turn off onto the street called ‘Bei der Stadtwassermühle’, where you will find the entrance to the store’s multistorey car park, which is open around the clock. The maximum vehicle height is 1.95 metres. Parking costs €4.00 an hour between 8 a.m. and 9 p.m., and €1.50 an hour between 9 p.m. and 8 a.m. The maximum day charge is €28.00 and the maximum night charge is €5.00.

Alsterhaus Hamburg
Jungfernstieg 16-20
20354 Hamburg

T +49 40 35901 0
F +49 40 35901 310

Stay Safe, Take Care

We have taken all the necessary measures to ensure your safety and that of our entire staff. We ask for your understanding if these restrictions might cause any inconvenience. More information can be found here.

A Cosmic Christmas

Our Christmas Market awaits you on the 4th floor.

We would like to point out that the Jungfernstieg will be traffic-calmed from October 16. For this reason, you can only reach our car park via the Gänsemarkt or the Stadthausbrücke, access via the Jungfernstieg is no longer possible. We apologize for any inconvenience.

Opening hours

Monday10 AM – 8 PM
Tuesday10 AM – 8 PM
Wednesday10 AM – 8 PM
Thursday10 AM – 8 PM
Friday10 AM – 8 PM
Saturday10 AM – 8 PM

Special openings 2020

Thursday, 05-21Closed
Sunday, 09-27 1 PM – 6 PM
Sunday, 10-25 1 PM – 6 PM
Saturday, 10-03Closed
Sunday, 11-08 1 PM – 6 PM


The Alsterhaus Hamburg multistorey car park is located on ‘Bei der Stadtwassermühle’, which can be accessed via Poststrasse.


8 a.m.–9 p.m.
First hour or part thereof: €4.00
Each further hour: €4.00
Maximum day charge: €28.00

9 p.m.–8 a.m. (night rate)
First hour or part thereof: €1.50
Each further hour: €1.50
Maximum night charge (9 p.m. to 8 a.m.): €5.00
Lost ticket: €28.00


Payment can be made in cash, by Girocard (debit card) or by credit card (MasterCard, VISA) on level 1. Payment machines can be found on levels 1 and 2.


24 hours a day


Alsterhaus is right next to Jungfernstieg station, a major transport interchange. The station is served by the U1, U2, U4, S1, S2 and S3 lines.


Alight at the bus stop right in front of Alsterhaus


Take the S1 line from Hamburg Airport to Jungfernstieg


Take the U1, U2, U4, S1, S2 or S3 underground/urban rail lines to Jungfernstieg station


Alsterhaus is located in the centre of Hamburg, by the Inner Alster.