Our Services

Service Center

Customer Services

Our Service Center on the LG can help you with the following services:

Customer Service
Alsterhaus Loyalty Card
Gift Voucher
Tax Free
Currency Exchange
Safekeeping of Clothes
Luggage Storeage
Lost and Found

Tel. +49 40 35901218

Shopping Services


Gift Vouchers

You can purchase gift vouchers at our Service Center on the LG. The voucher can be paid for by credit card and Alsterhaus is able to send it for you anywhere in Germany. This voucher can also be redeemed at the KaDeWe and also the Oberpollinger Store.

Tel +49 40 359010



Our tailoring services are located on the 2nd Floor.

Gift-Wrapping Services

A gift-wrapping service is available at all Alsterhaus checkouts. We are happy to wrap free of charge any items purchased at our store, using our luxury Alsterhaus gift paper.


Personal Shopping Service



Transfer shopping of Alsterhaus into an individual, truly unique experience: le tour style experts assemble an exclusive selection from our productranges for you. Enjoy a detailed counselling session in the relaxed atmosphere of our new Personal Shopping Suites an then choose your favourite pieces and matching accessoires over a glass of champagne or an espresso.   Simply phone ahead, and our style experts will prepare for your next visit by pulling a collection together to meet your individual taste according to your preferences, favourite labels and colours. Of course your selection can also be sent to your address in our files or your hotel.



Gift Service

Our Personal Shopping Service will also assist you with choosing the perfect, individual gift. We will gladly provide you with many ideas and options, and organize stylish packaging and quick shipping.



If you require hotel reservations or tickets to a concert, the theatre or an event, or would like to reserver a table in a restaurant - we will attend to your individual wishes to make your shopping experience in Alsterhaus thoroughly enjoyable.






Personal Shopping Service

Alsterhaus Hamburg

Jungfernstieg 16-20
20354 Hamburg

Phone: +49 (0)40 35901 - 677


Financial Services

Global Refund - Tax Free

Clients who live outside the EU and wish to take their goods back to their country of residence can take advantage of our Tax Free Service. At our Customer Services Centre on LG you can obtain a Global Refund Cheque for items purchased at our Alsterhaus Store.

Should you leave your last EU country within 3 months, plus the month of purchase, you must show the items and your passport when you go through customs. Your Global Blue Cheque will be then stamped. You can then claim back, from the Global Refund paying out office, the tax you have paid, less administrative costs, and have that amount credited to your credit card.